This page explains how to get technical support for WinTalk.
What we support
- App install, sign-in, push notifications, and basic functional issues (crashes, inability to send/receive messages, etc.).
- Account-security assistance (e.g. cannot sign in, account deletion guidance).
How to contact us
- Primary email: [email protected]; backup email: [email protected] (please include device model / OS version, app version, your organization or node code, and screenshots).
- If you use WinTalk via an organization node code, you may also contact your org admin or the contracted node-operator support channel first. Permission and group-policy issues are usually handled by the organization.
Response hours
We aim to reply on business days as soon as practicable. SLAs follow your organization’s delivery / support contract. For emergencies, use the escalation channel defined in the contract.
Account deletion
You can request deletion in-app under Account & security → Delete account (wording may vary). Cooling period, restore, and data handling are in the in-app deletion notice and Privacy Policy. If self-service is unavailable, email the addresses above with verifiable identity details.